Delete your Business account or data
GYMTROX Business has no public sign-up — staff accounts are issued by your gym’s brand owner. Here is how to have yours, or any data we hold about you, permanently removed.
Which applies to you?
- You use GYMTROX Business at a gym — Owner, manager or front-desk staff — start below.
- You submitted the “Request access” form — You never had an account. Skip to “Delete an access enquiry”.
- You are a gym member — Your data lives in the GYMTROX member app, not this one — use the member deletion page.
Ask your brand owner
- 1Ask your gym’s brand owner to remove you. In the GYMTROX dashboard they open Staff, select your name, and remove the account — access ends immediately.
- 2No brand owner to ask, or you are the brand owner? Email us from your registered address using the button below and we will verify it is you.
Request it from us
Send a deletion request from the email address your staff account uses and we’ll verify it’s you before removing anything.
Email a deletion requestor write to privacy@gymtrox.com
What gets deleted
Deletion is permanent and cannot be undone. We remove:
- Your staff profile — name, email, phone number and photo
- Your role and branch assignments
- Your device records, push notification tokens and trusted-device entries
- Your saved sign-in session and any staff PIN
- Crash diagnostics tagged with your account ID
What we’re required to keep
Records of work you did at the gym
Check-ins you processed, sales you rang up and invoices you issued belong to the gym as its business and tax records — they are kept and de-identified rather than deleted, because removing them would destroy the gym’s own accounts.
Financial & tax records
Invoices and payment records are kept only for the period required by law, then permanently deleted.
Fraud & security logs
A minimal, anonymised record needed to prevent abuse may be retained — it cannot be tied back to you.
Delete an access enquiry
If you submitted the “Request access” form from the Business app sign-in screen, we hold the gym name, your name, email address, WhatsApp number and gym location you entered — nothing else, and no account was created. Ask us to delete it and it is gone; we keep no record of the enquiry afterwards.
Delete my enquiry detailsDeleting a gym member’s data
Member records shown in GYMTROX Business belong to the gym, not to its staff. If you are a member and want your data removed, use the member deletion page — you do not need to go through gym staff. If you are gym staff acting on a member’s request, remove the member in the GYMTROX dashboard and direct them to that page for full deletion of their personal account.
