Account

Delete your account

You can permanently delete your GYMTROX account and personal data at any time — directly in the app, or by sending us a request here on the web.

Option 1

In the GYMTROX app

  1. 1Open the GYMTROX app and sign in.
  2. 2Go to Profile → Settings → Delete account.
  3. 3Pick a reason, type DELETE to confirm, then tap “Delete account permanently”.
Option 2

Request it on the web

Can’t access the app? Send a deletion request from your registered email and we’ll verify it’s you and remove your account.

Email a deletion request

or write to privacy@gymtrox.com

What gets deleted

Deletion is permanent and cannot be undone. We remove:

  • Profile and account details — name, email, phone, photo
  • Workout, body and nutrition logs
  • Check-in history and day streaks
  • TROX points balance and reward redemptions
  • Package and purchase history linked to your account

What we’re required to keep

Financial & tax records

Invoices and payment records are kept only for the period required by law, then permanently deleted.

Fraud & security logs

A minimal, anonymised record needed to prevent abuse may be retained — it cannot be tied back to you.

Account deletion completes within 30 days of your confirmed request. Questions? Write to privacy@gymtrox.com.