How can we help?
Answers to the most common questions — plus a real person on the other end when you need one.
Signing in and account access
Sign in with your email or phone number and password. On a new device you may be asked for a one-time code sent to your email to keep your account safe. You can also use “Continue with Google” or “Sign in with Apple”. If a code never arrives, check spam or email support@gymtrox.com and we will help you back in.
Checking in at a gym
Open the Check-in tab and show the on-screen QR code to the gym’s scanner at the front desk — the code refreshes for security. Check-in needs an active package at that gym. Your streak and TROX points update automatically once the scan is accepted.
Memberships, personal training and payments
Buy gym membership packages, personal-training sessions and class bookings from inside the app. Payments are handled securely by our licensed payment partners; a receipt is saved under Purchase history. Membership refunds are handled by the gym under our refund policy.
TROX points and rewards
TROX points are earned by training — checking in, completing workouts and keeping streaks. Redeem them in the Rewards shop for physical merchandise, discounts or a training session. TROX is a loyalty balance only: it is never cash and cannot be bought or transferred.
Managing or deleting your data
Edit your profile any time in Settings. You can export your data or permanently delete your account and all logs from Settings → Privacy (also at gymtrox.com/delete-account); deletion completes within 30 days. See our Privacy Policy for exactly what we collect and what partner gyms can see.
App problems or reporting a bug
First update to the latest version from the App Store. If something still looks wrong, use “Report a bug” inside the app (Profile → Feedback) — you can attach a screenshot and, optionally, device info so we can reproduce it. You can also email support@gymtrox.com with your device model and the steps that led to the issue.
Still need a hand?
Email our member support team — we reply within 24 hours, 7 days a week.
